Frequently Asked Questions

What are the use cases of GPS Sensors?
Read about several applications of GPS Trackers on our blog.
What are the use cases of Dash Cams?
- Live view of driving instances.
- Live tracking and video capture, G-sensor, emergency calls, and more, making it the perfect choice to deter crime, record bad motorists, claim insurance and more quickly resolve disputes resulting from traffic accidents.
Do I need any licenses/approvals to import IoT Devices?
Yes, for South Africa - Import license and Telecom regulatory (ICASA) approval is required if you are importing > 10 units. Import regulations can vary for each country but IL and TRA regulations are valid across all nations.
What is the process to place an order?
Share a simple enquiry through our website and our sales team will get in touch with you to fulfil your requirements.
How do I claim warranty for these devices?
Our teams will guide you on the warranty claim process, you can reach out to the sales executive who helped you with the purchase or you can drop an email on support@thegpscompany.com

How negotiable are the prices mentioned on the website?
Prices are dependent on the MOQ i.e. 10 to 1000 units, these will vary for every device.
Is there specific 'Minimum Order Quantity' for every device?
No, we don't have any minimum order quantity condition.
How do I check the customs duty?
Our sales teams will guide you through FOB and custom charges.

What will be the delivery charge?
Delivery charges will be based on the delivery destination and the volumetric weight of the order. Our sales team will understand all your requirements and share the final quote with you.
What is the expected delivery TAT once the order is placed?
7-9 days from the day the order gets dispatched.

Will GPS Co support with Installation?
While we won't be able to help with on ground installation assistance, we have tried to include installation videos for most of our devices. Our team will also assist you with remote service options.
What is the process if I find a device malfunctioning once delivered?
Our sales team will help you with OTA (over the air) troubleshooting or replacement for up to 5 units.
What to do if a wrong device is delivered?
Our sales team will help you with the replacement and reverse logistics. You can reach out to the sales executive who helped you with the purchase or you can drop an email on support@thegpscompany.com.
What to do if the quantity of devices is not matching with ordered quantity?
Our sales team will help you with the replacement and reverse logistics. You can reach out to the sales executive who helped you with the purchase or you can drop an email on support@thegpscompany.com